Shipping + Delivery
When can i expect my order to arrive?
Royal Mail 1st Class Shipping
All orders placed within the UK are shipped via First Class Royal Mail within 2-3 working days once your order is received. Delivery is usually between 2-3 working days after shipment. All shipping costs are applied at the checkout.
Royal Mail 1st Class Signature required option
(1-2 Days after processing your order)
You can also select 1st class signature required shipping method which Royal Mail aims to deliver your parcel the next working day including Saturdays. This is a faster alternative to regular 1st class shipping with little extra cost. Shipping costs are applied at the checkout.
However if you are in need of your order more urgently please contact me directly and I can advise you on what method would be most appropriate and potentially offer a faster shipping method.
ORIGINAL ART WORK
There is a 1 week lead time on original pieces to make sure they are safely packaged and sent via courier to their destination. (shipping prices will be a flat rate as they are large original art works and are calculated at the checkout)
DO you offer international shipping?
Yes, International orders are sent via Royal Mail International tracked and signed service. Simply enter your destination country at the checkout to calculate the cost of shipping.
Europe: 3-5 Working days after shipment
USA + Canada: 6-7 Working days after shipment
Please be aware shipping times are estimates provided by Royal Mail and International orders may be subject to delay.
PAckaging
prints + stickers
These products are sent in one of the following packaging: recycled envelopes, strong cardboard envelopes or a cardboard box (depending on the size of your order). All of which fit through standard letterboxes.
Prints are sent in clear recyclable wallets with a cardboard backing to avoid any damages. All orders are wrapped in tissue paper with accompanying stickers and thank you notes.
GREETINGS CARDS
All greetings cards are shipped in a cardboard ridged envelopes that can fit through standard letterboxes or in a cardboard box for larger orders. They are wrapped in tissue paper to ensure your dried flowers arrive intact.
Original artwork
All originals will be wrapped in tissue paper and secured safely with recycled packing paper inside a strong cardboard box.
returns
Damaged item
In the unlikely event that your order has arrived damaged or you believe it to be faulty please get in touch via email hello@hannahcromwell.com within 10 days of receiving your order. Please provide a photo of the item along with details of the situation in order for the issue to be resolved.
Need to get in touch?
If you have another reason as to why you need to return your item please get in touch via the Contact page and I will get back to you as soon as possible.